The nurses and doctors were exceptionally helpful and well mannered.
I took my mother to the ER Sunday late afternoon early evening I want to thank the nurses and doctor on duty for being extremely patient and helpful very nice staff however the staff that came on at 7pm I was very frustrated with they seem very moody and abrasive that was the point I just wanted to get my mom out of there i thought they staff coming on were almost rude I specially like to thank Sheryl I believe was the nurses name who stayed to assist my mother preparing to leave and treated her with dignity and respect unlike the new nurse coming on duty
By this woman, I have been treated as though I PERSONALLY owe her money, she is short, rude, lacking compassion and quite honestly very short on TACT. This woman is dealing with people for reasons she may not be aware of including mental health, financial hardships following a surgery or doctors visit...and often an emergency. I apologized for a misunderstanding in a recent phone conversation with her about a financial assistance application and she didn't even go so far as to acknowledge my apology. She has hung up on me without reason and has left me holding the phone feeling violated, hurt and lost.
I believe in keeping things local, I appreciate the service provided by LRH....but the lasting impression in many people minds is going to be that of Marcia. And I know for a fact that I am not the only person who has had this experience as I have heard many stories.
I am rating LRH with two stars because of the final and most difficult facet of this establishment, the billing department. One could assume that I am saying this because nobody likes bill collectors, that they expect me to pay my bill and so I'm going to speak poorly of them...this is not the case. I have dealt with MANY bill collectors in my life and have NEVER been treated the way Marcia in billing has treated me, both in person and on the phone. Her title is "Financial Councelor".
Always Pleasant! This Place has been like Family!
I worked in social work for two years and learned a lot about what it looks like to deal with the public. My suggestion is, make this woman take some sensitivity training. Most people (including myself) understand that we need to pay our bills and Marcia is going to get paid whether I do or not.
I grew up in Spirit Lake, Iowa. I know many of the people who work at LRH and, in fact, used to work there myself. The nurses are generally friendly and the doctors on staff are outstanding...for the most part. I have had wonderful experiences with almost every single visit to this establishment and the personnel who are employed within its walls.
Lakes Regional Healthcare is a US Hospital based in Spirit Lake, Iowa. Lakes Regional Healthcare is located at 2301 US-71, Spirit Lake, IA 51360, USA.
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