Your voice mail system may be helpful to the staff but it is NOT customer friendly. I simply wanted to ask if a prescription was available and there was no "option" among the 10 or so that the automated message offered that allowed me to ask a question of anyone. I would rate your customer service in this area Poor.
All they said was "oh" . Left for 5 mins , came back and said we will fill it now.
Disappointed .
Most of the emploeyes here are friendly, the two male pharmacists are excellent & Mindy is always great, but only about 50% of the time are my prescriptions ready. I use the mobile app to refill prescriptions, which is really a great app, but unfortunately most of the time they must overlook it because my meds aren't filled when I get there, which I'll normally submit a couple days in advance. That should be plenty of time to fill, but apparently they don't regularly check refill requests via the mobile app, which is strange to me since most pharmacies use technology like this for this purpose. So, if I'm out of refills or they don't have a medication in stock (which happens every month), it takes a day or a couple days for my mediction to be ready after already submitting it days ahead of time. If they could get this kink worked out & have my refills ready the next day or even a couple days after I submit them, I'd be a happy gal!
Doctors sent in a refill .
I went to get it the next day and they acted like they didn't know what I was talking about .
Id expect any meds to be filled the same day they are sent in. Some people cant go without their meds
Full service drug store. Friendly atmosphere. Nice people.
Lewis Family Drug is a US Pharmacy based in Spirit Lake, Iowa. Lewis Family Drug is located at 2308 17th St, Spirit Lake, IA 51360, USA.
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